FAQs:
What is your cancellation policy?
You can cancel your booking up to 24 hours in advance for a full refund. For cancellations within 24 hours, a partial refund may be applicable depending on the circumstances.
Do you provide child seats for the journey?
Yes, child seats are available upon request. Please mention your requirement while booking, as additional charges may apply.
How do I book a journey in advance?
You can book your journey through our website or by contacting our customer support team. Advance bookings ensure a stress-free experience.
Can I request a specific type of vehicle for my journey?
Absolutely! We offer a range of vehicles, including sedans, SUVs, and minibusses. You can choose your preferred vehicle during the booking process.
Are your drivers licensed and insured?
Yes, all our drivers are fully licensed and insured to provide safe and reliable services.
How far in advance should I book for an airport transfer?
We recommend booking at least 24 hours before your journey to ensure availability, especially during peak travel times.
What happens if my flight is delayed?
We monitor flight schedules in real time. If your flight is delayed, our driver will adjust the pickup time accordingly at no extra charge.
Is there an additional charge for luggage?
No, standard luggage is included in your fare. However, oversized or excessive luggage may incur additional charges.
Do you offer meet-and-greet services at the airport?
Yes, our driver will meet you at the arrivals hall with a name board for easy identification.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and cash payments upon arrival.
Can I pay in cash or do I need to pay online?
You can choose to pay online during booking or directly to the driver in cash at the end of the journey.
Are there any extra charges for late-night or early-morning bookings?
No, our pricing is consistent regardless of the time of day.
How do I contact customer support for urgent inquiries?
You can reach us 24/7 via our hotline or through the contact form on our website for immediate assistance.